Return & exchange policy

Return & Exchange Procedure

At HSS Collections, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process. Please read our procedure below to guide you through the process.

1. Eligibility for Return/Exchange

Timeframe: You may return or exchange your items within [6] days from the date of delivery. After this period, we regret that we cannot offer a return or exchange.
Condition: Items must be unused, unwashed, and in the same condition as when you received them. All original tags, packaging, and labels must be intact.
Non-returnable Items: Certain items are not eligible for return or exchange, including:
- Underwear and Lingerie (for hygiene reasons)
- Final sale or discounted items marked as non-returnable
- Customized or personalized items

2. Initiating a Return or Exchange

To start a return or exchange, follow these steps:

Contact Us: Reach out to our Customer Support team at [hsscollections9@gmail.com] within the eligible return period. Please provide your:
- Order number
- Item(s) you wish to return or exchange
- Reason for return/exchange (optional but helpful)
Return Authorization: Once we receive your request, we will review it and send you a Return Authorization (RA) with detailed instructions on how to proceed. Please do not send your item back without receiving the RA.
Packaging: Carefully pack the items in their original packaging (if possible) to ensure they are returned in good condition.

3. Return Shipping

Return Shipping Costs: Customers are generally responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items). If a return is eligible for free return shipping, we will provide a prepaid return label.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount]. We cannot guarantee that we will receive your returned item if it's lost in transit.

4. Exchanges

If you'd like to exchange an item for a different size, color, or style, please let us know at the time of your return request. We will do our best to accommodate your request, but please note that exchanges are subject to product availability.

If the item you wish to exchange is out of stock, you can choose to:

Return the item for a refund (subject to our return policy), or
Choose an alternative item of equal or greater value, and we’ll assist with the new purchase.

5. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If your return is approved, we will process your refund within [7] business days.

Refunds will be issued to the original payment method used during the purchase. Please note that the processing time may vary depending on your bank or payment provider.