Return and Exchange Procedure

Return & Exchange Procedure

At HSS COLLECTIONS, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that occasionally a return or exchange may be necessary.

You can apply for an Exchange within 7 days of your purchase.

If you are not satisfied with your purchase, please return it to us within 7 days of your purchase, and we will gladly process an exchange maximum within 5 days of receiving the returned goods.

  • Products must be in their original condition, unused, and with all tags and packaging intact.
  • Refunds and exchanges are only available within [insert number] days from the date of purchase.
  • Proof of purchase, such as a receipt or order confirmation, is required.

NOTE: Buyer will pay the return courier charges.

Exchange

The exchange depends on the availability of stock at that moment.

Items must be unworn, unwashed, undamaged and unused with all original tags attached for an exchange to be acceptable.

NOTE: Buyer himself will send the parcel in its intact form. Buyer pays the return courier charges.

Exchange Procedure

  • If you are unsatisfied with your purchase and meet the eligibility criteria, we offer a refund of the purchase amount.
  • Please note that a 15% deduction will be applied to the total refund amount to cover restocking and administrative fees.
  • Refunds will be issued in the original form of payment within [insert number] business days after we receive the returned product.

To return the item(s) please follow the procedure below:

1. Take a picture of the defective part of the item
2. Pack the item back in the original packing
3. Email us the picture at hsscollections9@gmail.com of the defective part and 4. let us know that you want to return or exchange
5. We will give you the address to return the item
6. Go to your local courier and send us the package.
7. Once we receive the package we will process the exchange .
8. Note free of charge Exchange is only possible if there is a visible defect in the item other wise courier charges will apply.

    Disclaimer:

    All the Night dress & Laidies under garments displayed on the website are Original Branad Hss collections.

    There can be a slight difference in Shade and color due to photographic lights used and the Display screen. Suits can only be exchanged due to this reason, No refund will be entertained on this basis.

    NOTE: Refunds will be initiated in 2-3 weeks after the company receives courier payments.